Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.

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***PLEASE READ CAREFULLY***
In this Assignment, you will integrate your systems thinking and management skills and you will continue to prepare an organizational improvement plan based on your analysis of a case study. Last week, you put yourself into the shoes of a paid consultant and performed a thoughtful systems analysis of the case study. This week, you will develop Part 2 and the executive summary of your plan to improve the performance of the organization.

As a reminder, here is the scenario: After reviewing the latest marketing data, Christine Day, senior vice president of administration at Starbucks, is concerned with the companys performance in meeting customer expectations in the area of customer satisfaction. She is contemplating an annual investment of $40 million to increase the weekly labor hours in the North American stores, but before she makes this recommendation, she wants to better understand the cause of the decrease in customer satisfaction. She calls on your consulting service to investigate the cause of this issue and to recommend improvements. You are selected for this consulting job based on your knowledge of systems thinking.

As you complete your improvement plan, be sure to include specific examples from the case as well as relevant citations from the Learning Resources, the Walden Library, and/or other appropriate academic sources to support your analysis.

1. Analyze how the concept of mental models is present at Starbucks and how this concept either negatively or positively affects the customer experience.

2. Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.

3. Propose a minimum of three recommendations, based on your analysis, that might improve the customer experience at Starbucks. Explain why.

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