MANAGE TEAM
EFFECTIVENESS
BSBTWK502
PROJECT
PORTFOLIO
STUDENT VERSION
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 2 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Section 1: Establish a team performance plan 6
Section 2: Develop and facilitate team cohesion 10
Section 3: Liaise with stakeholders 13
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 5 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Student name:
Assessor:
Date:
Business this
assessment is based
on:
Team this assessment
is based on:
Documentation
reviewed as
preparation:
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 6 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Section 1: Establish a team performance plan
Team Name:
What will your role in
the team be and who
are your team
members?
State their roles in the
team and provide a
short description.
Provide an overview of
the purpose of the
team in line with
organisational
objectives.
What is the team
seeking to
accomplish?
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 7 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Team manager
responsibilities
What is the role of a
manager or team
leader?
Team tasks
What are the main
tasks and activities the
team needs to do?
What input was
received from the
stakeholder/s?
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 8 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
What input was
received from your
team member?
Team member tasks
and KPI’s
How did you decide
which task to assign to
each team member?
What are the timelines
for completing each
task?
Setting KPI’s
Outline the key
performance
indicators for each
task.
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 9 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Supporting the
members of a team to
achieve expected
performance
outcomes
Attach:
Link to business website About page or
corporate brochure that summarises what
the business does OR Simulation Pack if
using case study
Team Performance Plan
Slides, visual aids or video clips
☐ ☐ ☐
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 10 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Section 2: Develop and facilitate team cohesion
Complete this section after the meeting.
Policies and
procedures
How did you develop/
modify the Internet Use
Policy?
Develop team
cohesion
What were the
communication skills
you applied when
giving feedback?
What are the issues,
concerns, problems
highlighted?
How did you help
team members
identify issues?
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 11 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
How did you apply
your problem-solving
skills?
How did you
encouraging team
members to take
responsibility for team
activities?
Facilitate teamwork
How did you adapt
your personal
communication style
to build positive
working relationships?
Model desired
behaviour and
practices
Promote collaboration
Encourage and foster
shared understanding
of purpose, roles and
responsibilities
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 12 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Complete this section after the brainstorming session.
Develop a process for
addressing concerns.
What were your ideas?
Outline the process
you developed
What brainstorming
and group leadership
techniques did you
use?
Attach:
Internet Usage Policy and procedures
☐
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 13 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Section 3: Liaise with stakeholders
Communicating with
line management
You can use this space
to plan your ideas if
you like but you must
include the emails as
attachments
Create your email to
your line manager.
Include:
What were the issues?
What solutions are you
proposing?
Create an email to
your team. Include:
What was the decision
line management
informed you of?
When will this change
occur?
How will it affect the
team?
Attach to your
portfolio.
BSB50420 Diploma of Leadership and Management
Project Portfolio – BSBTWK502 Manage team effectiveness | Page 14 of 12
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Liaising with
stakeholders
How can a manager
establish open
communication
processes with
stakeholders?
What unresolved
issues, concerns and
problems needs to be
communicated to
stakeholders?
Applying feedback
What feedback did
you receive from the
stakeholders?
How did you address
their concerns?
Attach:
Presentation slides
☐
Email to line manager
☐
Email to team
☐
