Task overview

FN561: Enterprise Systems Lifecycle Management

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Error! Filename not specified.Assessment Task 3

IFN561: Enterprise Systems Lifecycle Management – Assessment Task 3

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Assessment Task 3

Task overview

Assessment name:
Case Study

Task description:
This report will extend your skills by explaining and evaluating different approaches of a case study.

Learning outcomes measured:
ULO1: Explain the technical and socio-economic foundations of enterprise systems and their use in different corporate settings.

ULO2: Recommend and justify a range of IT strategies to address the limitations and barriers of an organisation enterprise system.

ULO3: Communicate effectively in professional and scholarly contexts to a variety of stakeholders in written formats.

ULO4: Analyse technology trends relating to enterprise systems.

ULO5: Analyse a real-world case study to explain how service management facilitates continuous improvement in enterprise systems.

Final report due:
Wednesday, 2 November 2022

50 %


How will I be assessed:
7-point grading scale using a rubric 


Task details

What you need to do:
1. Read the Criterion-Referenced Assessment Rubric.

2. Read the assignment description and background.

3. Follow the step-by-step guide of the assignment.

Presentation requirements:
This assessment task must be completed for submission on Blackboard under Assessment Tasks > Assessment Task 3 by using the Assessment Task 3 Individual Template.

Resources needed to complete task:


• IFN561 Blackboard site

• QUT Cite|Write APA guide.


Submission Information

What you need to submit:
You need to submit the following item:

1. Completed IFN561_Assessment_Task_3_Individual_Template.docx

How to submit:
1. Access “Written Assignment Submission Area: Assessment Task 3”

2. Attach file by browsing your computer.

3. Select the correct file.

4. Click Submit.

5. To check successful submission, you will receive a text match % (if this is an option), and you are able to resubmit, view or download your paper.

6. ALWAYS check your student email for the submission receipt.

All staff who are assessing your work meet to discuss and compare their judgements before marks or grades are finalised.



Academic Integrity

As a student of the QUT academic community, you are asked to work to uphold the principles of academic integrity during your course of study. QUT sets expectations and responsibilities of students, more specifically it states that students “adopt an ethical approach to academic work and assessment in accordance with this policy and the Student Code of Conduct. E/2.1 (MOPP C/5.3 Academic Integrity).

At university, students are expected to demonstrate their own understanding and thinking using the ideas provided by ‘others’ to support and inform their work, always making due acknowledgement to the source. While we encourage peer learning, it is not appropriate to share assignments with other students unless your assessment piece has been stated as being a group assignment. If you do share your assignment with another student, and they copy part of or all of your assignment for their submission, this is considered collusion and you may also be reported for academic misconduct.  If you are unsure and need further information you can find this at: http://www.mopp.qut.edu.au/C/C_05_03.jsp#C_05_03.03.mdoc.




To prepare the report for this assignment, you need to read the case study “Developing a Sustainable IT Capability: Lessons from Intel’s Journey”, which you will find on Blackboard under Assessment Tasks > Assessment Task 3.This report will provide a comprehensive description of the operational planning and the approach taken to implement a new system. The project report should explain the development plan: how the system will work technically, what services it will provide, its systems integration and implementation, considerations associated with and the effects of its rollout, change and risk management, as well as IS maintenance and continuous improvement.



In the case study, the case organisation has formulated a clear goal. To achieve the goal, your task is to provide reasonable recommendations which enterprise system the case organisation should use, and further recommendations regarding the systems integration and implementation, change and risk management, as well as IS maintenance and continuous improvement.


Step-by-step guide

The project report will be presented in the format of a written report containing the following sections:

A. Introduction. This section should provide an outline of the organisation, background of the organization, its situation (needs and threats), and objectives that the report is proposing to address. 

B. Integration Techniques & Transition Plan. This section should outline whether there were any integration techniques used during the implementations. You need to explain the type of integration and why that approach was selected. Further, describe any potential integration techniques for the systems integration and implementation to achieve the case organisation’s goals.Regarding the transition plan, you should explain the rollout strategies for each of the new information system across the organisation. You should outline the main steps in each rollout strategy and explain whether the selected approach is the best option for each implementation and why.

C. Change & Risk Management. This section should outline the risks involved in the sourcing strategy selected above, installing and implementation of the new system, and outline the approaches that are taken to manage those risks. You also need to propose a change management strategy.

D. Service Management & Continuous Improvement. Use the ITIL Service Lifecycle Process Model to briefly describe the service strategy, design, transition, and operation of the case organisation. In this regard, describe any incidents and problems that occurred and/or might occur in the case organisation, and explain how event management can help deal with the incidents/problems. Then, focus on request fulfilment and outsourcing, as well as continual service improvement, where you should focus on the 7-step improvement process. In this regard, analyse how one technology trend (choose from enterprise blockchain, IoT, cyberphysical system, cloud computing, etc.) can help to achieve the goals more efficiently.

E. Conclusion. This section summarises the key findings from the previous sections and may be numbered here for clarity. Relate your conclusion to the objectives of the report and arrange your points logically so that major conclusions are presented first.

F. References: The references must contain all the material cited in the report. It must be accurate and consistent with APA style. Refer to www.citewrite.qut.edu.au.

G. Appendix. The appendix may contain extra supporting information (if any) that is included at the end of the report so as not to distract the reader from the main aspects of the report. The appendix contains detailed information, such as supporting questionnaires, tables, graphs, and diagrams. The material used in the appendixshould be numbered in the order they are mentioned in the text.