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MGT307 Operations Management
Questions:
Quality Control
Read Chapter 15, PowerPoint Slide on page 38 & 39,the “Seven QC Tools” and answer the following 5 question.
• Identify which of the Seven QC Tools would be most useful in addressing each of the following situations And explain your reasoning.
1. A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem.
2. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free.
3. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location. Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility.
4. A contracting agency wants to investigate why it had so many changes in its contracts. The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award.
5. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
Quality Management
• Systematic policies, methods and procedures used to ensure that goods and services are produced
• With appropriate levels of quality to meet the needs of customers
• Deals with key issues rela8ng to how goods and services are designed created,and delivered to meet customer expectations
MGT307 Operations Management
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