AssignmentTutorOnline
|
BSBCMM511 Communicate with influence Task 2 – Case Study
|
| Candidate Instructions | |
| Purpose of this Assessment task | |
| This assessment task is designed to test your skills in communicating with influence as required by the unit BSBCMM511 Communicate with influence. Your trainer/assessor will be assessing your work and provide you with constructive feedback on Canvas. This task will assess your skills to:
· Identify communication requirements · Negotiate to achieve agreed outcome · Participate in and lead meetings · Make presentations
In this assessment you will analyse the provided case, undertake research, and complete the 3 parts of the project to demonstrate your skills in communicating with influence.
What are you required to do to undertake this Case Study? To complete this assessment, you must use the Case Study which has been provided within this task.
To successfully undertake this assessment, you should be doing the following:
Context and conditions of undertaking the tasks? The prescribed tasks will be undertaken by you after carefully analysing the case scenarios. Your trainer will also provide you guidance on the websites to be researched. Your trainer/assessor may also set certain conditions under which you will perform the tasks required by this assessment. For example, your trainer may set a time limit to perform a task or, ask you to repeat a task or, ask you to give additional information about the performance by asking you some verbal questions or, they may prescribe you some new conditions to undertake certain tasks.
Given your personal conditions, your trainer/assessor should also be able to make some reasonable adjustments in undertaking the tasks of this assessment. You should check with your trainer/assessor about the conditions under which the tasks should be completed, and the possible adjustment they can make in undertaking these tasks.
What specific WHS requirements may be involved? This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.
Tasks and frequency of performance Details of the tasks to be undertaken in this assessment are provided in this document. The tasks listed must be performed at least once.
Getting Started The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.
Submitting your assessment When you are ready to submit your assessments, upload the files in Canvas via the submission tab. It is important that you keep a copy of all electronic assessments submitted to Canvas. Please submit all assessment components.
Word count In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool. |
|
| Objective | To test the required application skills in communicating with influence. |
| Assessment Cover Sheet | |
| Candidate name: |
|
| Candidate ID |
|
| Trainer’s Name: | |
| Date Submitted: |
|
| Candidate declaration: | I declare that:
· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been borrowed, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action.
|
| Candidate signature: |
|
Task 2 – Case Study and Role Play
General instructions
This task requires you to negotiate and convince persuasively. You will need to prepare for and participate in a negotiation.
IMPORTANT NOTES:
Part of the assessment includes an activity that must be video recorded. Please follow the instructions below:
- Students taking face to face classes: You can do the activity during class hours. You must also video record the activity using your phone and uploading it to Canvas.
- Students taking online classes:
- You must arrange participants to do the role play/presentation with you.
- Please see further instructions in the assessment on the number of participants required for the presentation / role play.
- Participants can include fellow students, friends, family members, or work colleagues.
- You can do the session face to face and record it using your phone.
- You can also do the session using an online platform such as WhatsApp or Zoom and record the session.
- Uploading your video onto Canvas: Please see additional instructions uploaded together with Task 2 on how to submit your recording onto Canvas.
Case Study – The Charity Donation
| Background
Every year a wealthy benefactor allocates a sum of money to charity. There are no strings attached to the donation. She works with a team of people to help her decide how to allocate the money.
Your Brief
You should negotiate with the other person to secure the funds you need. The overall sum of money available is $100,000.
It is known that traditionally the benefactor and her team prefer to give out a large lump sum of money rather than lots of small amounts; but also that they usually want their award of money to have the maximum impact for the most people. The benefactor and her team are busy people and would like the charitable organisations to negotiate amongst themselves and come up with their own agreement as to how the funds should be allocated, which she will then approve.
Scenarios 1. The AIDS Foundation Charity
Your Brief You represent an international AIDS foundation charity whose aims are to: · Provide information and advice guidance education across the globe to those suffering from or concerned about AIDS/HIV · Establish dedicated care facilities in three countries for people in the advanced stages of AIDS.
This year you are seeking to fund the following: · Train five AIDS/HIV counsellors in your local area. Total cost $25,000 · Equip a small ward attached to the local hospital specifically for AIDS sufferers. Total cost $95,000.
2. Animal Welfare Charity Guide Dogs for the Blind
Your Brief You represent an animal welfare charity which provides guide dogs for blind people in the United Kingdom. This year you are seeking to:
· Purchase 15 new dogs and train them and their users. Total cost $45,000 · Refurbish your existing blind dog training centre in order to increase its size and improve your somewhat outdated facilities. Total cost $75,000 · Purchase reflective collars for guide dogs: 1000 collars at $2.50 each.
3. Local Church Community Action Program
You are members of your local church community action program. The aims of your charity are: · To run a job club for the long-term unemployed · To offer a counselling service to and for the whole community
To provide a ‘friendly club’ for the elderly and infirm. This year you would like to: · Fund travelling expenses for those attending job interviews. Total cost $10,000. · Purchase two computers with printers and software, one for the administration of the counselling service and the second for the use of job club members. Total cost $6,000. · Purchase a photocopier for general use and for the use of job members. Total cost $5,500. · Purchase a customised minibus with wheelchair access for the friendly club. Total cost including insurance and one year ’s maintenance $30,000. · Provide a fully funded two-day trip to the beach for 30 elderly and infirm local residents. Total cost $24,000 including salary costs for the carers.
4. Surf Lifesaving Queensland
You represent the local branch of Surf Lifesaving Queensland. Last year over 1,500 people were saved from the seas around the state. You are seeking to fund: · A new faster and more reliable electric winch system for the lifeboat house ramp. Total cost $35,000. · New improved GPS radio system for two lifeboats. Total cost $6,000. · Training courses on resuscitation techniques for all volunteer lifeboat personnel Estimated total cost $1000 per person. You have 24 volunteers but some are more active than others. · New public donation marketing campaign to encourage members of the public to make financial donations to support the work of Surf Lifesaving Queensland. Total cost $4,500.
5. UNICEF Asthma Campaign
UNICEF is seeking funding to set up a national asthma screening scheme. You seek funding for: · Mobile asthma clinic. Total cost $42,000. · Salary costs for the staff for the above clinic. Total cost $35,000. · Insurance and fuel costs for the mobile clinic. Total cost $8,000. · Funding for research into the incidence of asthma in migrant agricultural workers. Total cost $47,000. · Daytrip to the seaside for local asthma sufferers $3,000. · Purchase of 10,000 asthma inhalers at $3 each. · Funding for an information leaflet for members of the public to inform them about asthma: 100,000 leaflets at 10¢ each.
|
Part A – Negotiate to achieve agreed outcome
Each individual must negotiate with another for at least 15 minutes and no more than 30 minutes, using best negotiation practices, to reach an outcome on the division of the funds.
Before you negotiate, answer the questions below to help you prepare for your negotiation. Then, use this information during your negotiation.
What is your position and supporting arguments?
| Answer:
|
How will you ensure the lines of communication are kept open?
| Answer:
|
What communication styles do you plan to use and when?
| Answer:
|
What solutions do you have in mind?
| Answer:
|
What is your BATNA?
| Answer:
|
Now, following the notes in the “IMPORTANT NOTES” and ensuring your meeting is being recorded, negotiate with another representative from a charity to secure the funds you are seeking.
Your negotiation should be at least 15 minutes and no more than 30 minutes, using best negotiation practices, to reach an outcome on the division of the funds.
Once you have completed your negotiation, upload your video recording to Canvas.
On completion of the role play, your Assessor must be satisfied that you are able to negotiate and present your argument persuasively.
Assessor Feedback Chart
The Assessor will record their feedback and comments on your skills on the following chart.
|
Was the Learner able to consistently: |
Satisfactory |
Not
Satisfactory |
| Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures? | £ | £ |
| Identify information that may be subject to confidentiality and manage appropriately? | £ | £ |
| Identify information needs of audience? | £ | £ |
| Prepare realistic position in line with purpose of communication? | ||
| Identify objectives of negotiation to respond to the needs and requirements of stakeholders? | £ | £ |
| Demonstrate knowledge on how to document potential issues and problems? | £ | £ |
| Prepare realistic positions and supporting arguments according to objectives? | £ | £ |
|
Communicate with stakeholders, and establish areas of common ground and potential compromise? |
£ | £ |
|
Confirm and document outcomes of negotiation? |
£ | £ |
I
[Name of Assessor]
verify that I consider the details ticked satisfactory / not satisfactory above to be, in my opinion, a true, fair and honest reflection of the consistent performance of the Learner named in relation to the performance criteria as noted in the table.
Signature of Assessor: Date: ____ /____ / _____
|
Any other comments:
|
Print and include any documents you use and reference any other information for your Assessor.
Part B – Participate in and lead meetings effectively
This task requires you to participate and lead a meeting. To achieve this, you will participate in at least two meetings. You will be the chair of the meeting in one, and a participant which your classmate chairs the other. The meeting must be at least 15 minutes long but not exceed 20 minutes.
Acting as Chairperson you will tell the meeting participant/s, who work for the charity that you represented in Part A, that funding has been provided and you must initiate plans to use those funds.
Before the meeting you must prepare an agenda and brief summary of the key issues and possible options. As chairperson, you must keep the meeting on track and effective.
Record your action items.
| Action Items:
|
You will act as a meeting participant when someone else is the Chair.
During the meetings the Assessor will record your skills on the Observation Checklist, below. On completion of the role plays, your Assessor must be satisfied that you are able to participate in, and lead a meeting.
In both cases, you must act as if it were a real situation and meet the standards listed in the Assessor Feedback Charts.
You MUST follow the instructions in the IMPORTANT NOTES and video record your presentation and upload it within Canvas
Assessor Feedback Chart – Learner as Chairman
The Assessor will record their feedback and comments on your skills on the following chart.
|
Was the Learner able to consistently: |
Satisfactory |
Not
Satisfactory |
| Identify the need for the meeting? | £ | £ |
| Schedule the meeting according to the time available to stakeholders? | £ | £ |
| Prepare an effective meeting agenda and distribute to stakeholders? | £ | £ |
| Conduct meeting according to organizational policies and procedures? | £ | £ |
| Contribute to discussions by answering questions clearly and concisely? | £ | £ |
| Seek consensus on meeting objectives? | £ | £ |
|
Summarise outcomes of meetings and distribute to stakeholders? |
£ | £ |
Assessor Feedback Chart – Learner as Meeting Participant
The Assessor will record their feedback and comments on your skills on the following chart.
|
Was the Learner able to consistently: |
Satisfactory |
Not
Satisfactory |
| Contribute to discussions by answering questions clearly and concisely? | £ | £ |
| Listen actively to the discussion, considering all opinions and views? | £ | £ |
| Understand information needs of others?
|
£ | £ |
| Adapt communication to suit the audience? | £ | £ |
I
[Name of Assessor]
verify that I consider the details ticked satisfactory / not satisfactory above to be, in my opinion, a true, fair and honest reflection of the consistent performance of the Learner named in relation to the performance criteria as noted in the table.
Signature of Assessor: Date: ____ /____ / _____
|
Any other comments:
|
Print and include any documents you use and reference any other information for your Assessor.
Part C – Make a Presentation to a Business Forum
This task requires you to make a presentation in a business forum. To achieve this, you must prepare a presentation describing the funding negotiations and the subsequent meeting that you chaired in Part B for the benefit of stakeholders to keep them informed.
Before the presentation you must prepare your talk in. Record your preparation below. You may use visual aids in your presentation if you wish.
| Preparation:
|
The Assessor or other participants will ask you questions that you must answer. If you are role playing this scenario without your assessor, you must tell your participants that they are expected to listen and ask some questions. You must act as if it were a real situation.
Your assessor will use the Observation Checklist, below, to assess your overall competence. On completion of the role play, your Assessor must be satisfied that you are able to make a presentation.
Online learners
You MUST follow the instructions in the IMPORTANT NOTES and video record your presentation and upload it within Canvas
Assessor Feedback Chart – Make a Presentation
The Assessor will record their feedback and comments on your skills on the following chart.
|
Was the Learner able to consistently: |
Satisfactory |
Not
Satisfactory |
| Listen actively? | £ | £ |
| Understand information needs of others? | £ | £ |
| Adapt communication to suit the audience? | £ | £ |
| Identify suitable platform for presentations? | £ | £ |
| Present reliable information? | £ | £ |
| Design the presentation to meet the needs of the audience? | £ | £ |
| Answer questions clearly and concisely? | £ | £ |
I
[Name of Assessor]
verify that I consider the details ticked satisfactory / not satisfactory above to be, in my opinion, a true, fair and honest reflection of the consistent performance of the Learner named in relation to the performance criteria as noted in the table.
Signature of Assessor: Date: ____ /____ / _____
|
Any other comments:
|
Print and include any documents you use and reference any other information for your Assessor.
End of Assessment!
Congratulations, you have completed this assessment task.
Upload your assessment documents to the “submission” button within the Communicate with Influence unit of competency Task 2 in Canvas.
Please ensure all questions are answered and upload the following:
- This workbook
- PowerPoint slides used in Part C
- Recorded video presentation for Part A, B, and C.
The post Communicate with influence appeared first on My Blog.