The individual project involves carrying out a literature review on one of the key emerging or disruptive technologies employed by organizations in increasing their competitiveness, sustaining their competitive advantage, and creating new markets. These technologies include among others Business Analytics, Artificial Intelligence, Big Data, Customer Relationship Management, Social Computing, Media Analytics, Blockchain, the Internet of Things, Robotics, Industry 4.0, and 5G. The figure below provides more examples of emerging and possibly disruptive technologies identified by Gartner.
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