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Your client is sure that she never should have signed the lease. While the lease specifies that the landlord will maintain the water, electrical, and air-conditioning systems, as well as keep the premises free of insects, termite, rats, etc., she tells you that there is never enough hot water, and the air conditioner either doesn’t cool at all or cools and sends water into the apartment. She adds that the apartment is infested with insects and rodents and that the landlord has refused to send in an exterminator or to reimburse her for hiring her own exterminator. Your client has written to the landlord to complain, but the landlord ignores her complaint letters.

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