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HRMD 651 Week 2 Discussion

Use at least and two references from this weeks content…

Imagine you are currently working as a TD professional for a home improvement center such as Lowe’s or Home Depot.  Recently, the number of customer complaints regarding cashiers’ customer service skills have dramatically increased.  Your site manager has asked you to conduct a Training Needs Analysis.  Please outline the steps that you will take to conduct the TNA.

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