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Learning Outcomes

• Understand perspectives of quality in health and social care services.
• Understand strategies for achieving quality in health and social care services.
• Understand the efficacy of systems, policies, and procedures in health and social care services.
• Understand methods used to evaluate the quality of service provision in health and social care.

Assessment Criteria

• Explain stakeholder roles in relation to quality and standards in health and social care settings.
• Explore the role of external agencies in setting and maintaining standards.
• Evaluate the impact of poor quality and standards on health and social care provision.
• Explain ways in which quality can be measured in health and social care.
• Evaluate approaches to implementing quality systems.
• Analyze barriers to the delivery of quality in health and social care services.
• Evaluate the effectiveness of quality systems, policies, and procedures used in a health and social care setting.
• Analyze factors that influence the achievement of quality in the health and social care provision.
• Suggest ways in which health and social care services could improve the quality of service provision.
• Discuss the contribution of service users in evaluating service provision in health and social care.
• Evaluate methods for assessing health and social care quality of service provision.

Task 1

• Evaluate the impact of poor quality and standards on health and social care provision.
• Analyze barriers to the delivery of quality in health and social care services.
• Evaluate the effectiveness of quality systems, policies, and procedures used in a health and social care setting.
• Suggest ways in which health and social care services could improve the quality of service provision.

Task 2

• Explain stakeholder roles in relation to quality and standards in health and social care settings.
• Explore the role of external agencies in setting and maintaining standards.
• Explain ways in which quality can be measured in health and social care.
• Discuss the contribution of service users in evaluating service provision in health and social care.