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Topic: Process Management and Change

The leaders of successful organizations are fully aware that change is necessary. Globalization and technological advancements require an adaptive approach, which raises the importance of process management, project management, change management, and agile management.

For this Discussion you will be evaluating the organization where you currently work (or previously worked) and address the following questions:

1. Discuss the attention given to process management in your organization. Discuss a process that has improved the quality of service provided to internal or external stakeholders.
2. How does your organization handle change requests? In other words, what’s the process used to evaluate changes required by the customer to a current project? What’s the role of the change control board (CCB)? Do you have a CCB?
3. In Chapter 9, the “As-Is, Could-Be, and To-Be Process Diagram” is covered. Discuss your understanding of this diagram by using an example.