9/1/25, 1:52 PM WGU Performance Assessment
UUM1 — UUM1 TASK 1: NURSING SERVICE LINE
LEADERSHIP AND MANAGEMENT IN COMPLEX HEALTHCARE SYSTEMS — D030
PRFA — UUM1
Preparation Task Overview Submissions Evaluation Report
COMPETENCIES
7064.1.1 : Determine Leadership Skills and Approaches
The learner determines the effective leadership skills and approaches required to navigate a diverse staff in a changing healthcare environment.
7064.1.2 : Create Communication and Change Management Plans
The learner creates communication and change management plans to foster a culture of innovation.
7064.1.3 : Analyze Data for Progress Indicators
The learner analyzes data to measure progress in meeting organizational performance indicators in complex healthcare systems.
7064.1.4 : Determine Support Factors for Interprofessional Teams
The learner determines system-level factors necessary to support and empower interprofessional teams.
7064.1.5 : Validate Performance Measurement
The learner validates key performance indicators to measure the impact of nursing care on patient and population outcomes.
7064.1.6 : Propose Strategic Plan
The learner proposes a strategic business plan to start a nurse-managed practice.
INTRODUCTION
Nurse leaders have many opportunities to develop innovative organizational projects. For this assessment, you will assume the role of a nurse leader who is interested in starting a new nursing service line. The proposed nursing service should meet the following criteria:
• can be any service that meets a demonstrated patient health need
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• contains a major nurse-led component
• has the ability to generate revenue that is sustainable
Here are a few examples of the diverse opportunities for organizational growth:
• physical and mental health services provided through wellness centers
• vascular access care services
• diagnosis-specific support clinics
• nurse-directed medical day care services
• wound care services
• diabetes management services
• care coordination for supervising and evaluating interdisciplinary care services
• home health and hospice services
These varied examples demonstrate the impact that nurse leaders have on healthcare delivery.
In this task, you will use the attached “Nursing Service Line” template to develop your brief. Using an interprofessional focus, you will explain the need for the service and present the results of various business analyses to determine the feasibility of starting the new service line within an organization. Use the information provided in the course to determine an area of service and to complete the analyses required in this assessment.
REQUIREMENTS
Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation. See Understanding Similarity Reports for more information.
Grammarly Note:
Professional Communication will be automatically assessed through Grammarly for Education in most performance assessments before a student submits work for evaluation. Students are strongly encouraged to review the Grammarly for Education feedback prior to submitting work for evaluation, as the overall submission will not pass without this aspect passing. See Use Grammarly for Education Effectively for more information.
Microsoft Files Note:
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions.Tasks maynotbe submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc. All supporting documentation, such as screenshots and proof
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of experience, should be collected in a pdf file and submitted separately from the main file.For more information, please see Computer System and Technology Requirements.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Note: You must complete the clinical practice experience (CPE) before attempting this assessment.
Complete the following using the attached “Nursing Service Line” template to support the area of need you have identified.
A. Provide an introduction to your proposed nursing service line by doing the following: 1. Describe your nursing service idea, the purpose of the nursing service line, and the effective leadership skills and approaches needed to implement the plan using a diverse staffing model.
2. Explain why the service will be important to the population it will serve.
B. Provide a market analysis that includes the target population, potential referral bases, and potential competitors for the planned service.
C. Using an interprofessional focus, analyze the following strengths, weaknesses, opportunities, and threats (SWOT) to the service line:
• four internal factors that are potential strengths of the nursing service line
• four internal factors that are potential weaknesses of the nursing service line
• four external factors that are potential opportunities for the nursing service line
• four external factors that are potential threats to the nursing service line
1. Provide a narrative of the SWOT analysis information identified in part C and discuss the following:
• how the strengths can be used to maximize (take advantage of) the opportunities and minimize (decrease) the threats
• how the weaknesses can be improved by maximizing (taking advantage of) the
opportunities and minimizing (decreasing) the threats
D. Perform a cost-benefit analysis of the nursing service line for each of the following areas: • the organization, including three logical costs and three logical benefits
• day-to-day operations, including five logical costs and five logical benefits
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E. Complete a risk assessment that describes five risks that may adversely affect the success of the nursing service plan and identify the possible results of the risks along with one strategy for each risk to minimize that risk.
F. Provide a narrative summary of the nursing service line’s first year of financial projections. Include the following in your summary:
• an explanation of the methods that will be used to generate revenue for the nursing service line.
• a discussion of the revenue projections for the first year of operation.
1. Graph how you predict the nursing service line will grow in the first year.
Note: To create the graph, you may use one or a combination of the following:
• a spreadsheet program, such as Excel (*.xls)
• a graphics program, such as Paint (*.jpeg, *.gif)
• a word-processing program, such as Word (*.rtf)
2. Identify the financial payers for the nursing service line.
G. Provide a first-year operational expense budget including a description and cost of three personnel expenses and five other-than-personnel (OTP) expenses.
1. Create a pie chart of the first year’s personnel expenses and OTP expenses that
proportionally reflects all of the identified expenses for each category.
H. Explain key performance indicators (KPIs) of the nursing service line by doing the following: 1. Detail KPIs for the service plan using the structure, process, and outcome model by describing one KPI for each category (i.e., structure, process, and outcome) that can be used to measure the success of the project.
2. Describe how each KPI from part H1 can be measured and how often.
3. Discuss how the data from each KPI from part H1 should be analyzed to guide future decisions regarding the nursing service line in meeting organizational performance
indicators.
4. Describe one system-level (i.e., organizational) strategy necessary to support staff improvement and to improve interprofessional teams.
I. Outline the start-up tasks and timelines for the nursing service line that includes the following: • 10 tasks that should be completed before the launch of the nursing service line utilizing a diverse staff mix
• the title of the individual who will be responsible for completing each task
• a logical timeline for each task
• the frequency of status meetings with the individual responsible for the task
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J. Provide an executive summary that is appropriate for a leadership audience that includes summaries of the following aspects:
• the proposed nursing service line
• the results of the market analysis
• the results of the SWOT analysis
• the results of the cost-benefit analysis
• the results of the risk assessment
Note: Use the information completed in parts A–E to complete the executive summary.
K. Include a reference page at the end of the report that lists at least five references to academically appropriate sources used to complete this task.
L. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
M. Demonstrate professional communication in the content and presentation of the submission. File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! -_. * ‘ ( ) File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
A1:PROPOSED NURSING SERVICE IDEA
NOT EVIDENT
The submission does not de scribe the nursing service line, the purpose of the ser vice line, or any leadership skills and approaches needed to implement the plan using a diverse staffing model.
APPROACHING
COMPETENCE
The submission describes a service, but the nursing ser vice line is not appropriate
for the population it will serve. Or it is not a nursing service that would affect an area of patient health need. Or the description of the
COMPETENT
The submission describes an appropriate nursing service that would affect an area of
patient health need, logically describes the purpose of the service line, and describes the effective leadership skills and approaches needed to
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logical for nursing practice.
Or it does not describe the
effective leadership skills
and approaches needed to
implement the plan using a
diverse staffing model.
A2:IMPORTANCE
implement the plan using a diverse staffing model.
NOT EVIDENT
An explanation of the impor tance of the nursing service line is not provided.
B:MARKET ANALYSIS
NOT EVIDENT
A market analysis is not provided.
C:SWOT ANALYSIS
APPROACHING
COMPETENCE
The explanation of the im portance of the nursing ser vice line does not identify an appropriate population to be served, does not logically ad dress the relevance and im portance of the service line, or does not include current needs and expectations in the healthcare industry or the population served.
APPROACHING
COMPETENCE
The market analysis does not logically address the tar get population, potential re ferral bases, or potential competitors for the planned nursing service line.
COMPETENT
The explanation of the impor tance of the nursing service line identifies an appropriate population to be served, logi cally addresses the relevance and importance of the service line, and includes how it is supported by current needs and expectations in the healthcare industry and the population served.
COMPETENT
The market analysis logically addresses the target popula tion, potential referral bases, and potential competitors for
the planned nursing service line.
NOT EVIDENT APPROACHING COMPETENCE
COMPETENT
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A SWOT analysis is not
provided.
C1:SWOT ANALYSIS RESULTS
NOT EVIDENT
The submission does not dis cuss the SWOT analysis results.
D:COST-BENEFIT ANALYSIS
NOT EVIDENT
A cost-benefit analysis is not provided.
E:RISK ASSESSMENT
The SWOT analysis does not accurately and logically ana lyze all of the given points, including 4 factors for each point.
APPROACHING
COMPETENCE
The submission does not dis cuss how the strengths could be used to maximize the op portunities or minimize the threats. Or the submission does not discuss how the weaknesses could be im proved by maximizing the opportunities or minimizing the threats. Or the discus sion does not align with the SWOT analysis in part C.
APPROACHING
COMPETENCE
The cost-benefit analysis of 3 logical organization costs, 3 logical organization bene fits, 5 logical day-to-day op erations costs, and 5 logical day-to-day operations bene
fits includes 1 or more costs or benefits that are not logical.
The SWOT analysis accu rately and logically analyzes all of the given points, includ ing 4 factors for each point.
COMPETENT
The submission logically dis cusses how the strengths could be used to maximize the opportunities and mini mize the threats, as well as how the weaknesses could be improved by maximizing the opportunities and minimizing the threats. The discussion aligns with the SWOT analy sis in part C.
COMPETENT
The cost-benefit analysis identifies 3 logical benefits and 3 logical costs for the or ganization and 5 logical bene fits and 5 logical costs for the day-to-day operations.
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NOT EVIDENT
A risk assessment is not provided.
F:FINANCIAL PROJECTIONS
NOT EVIDENT
A summary of financial pro jections is not provided.
F1:GRAPH
NOT EVIDENT
A graph is not provided.
APPROACHING
COMPETENCE
The risk assessment does not describe 5 logical risks that could adversely affect the success of the nursing service line, or the risk as sessment does not identify the possible results of the risks. Or the risk assessment does not describe an appro priate strategy for each risk for minimizing that risk.
APPROACHING
COMPETENCE
The financial projection summary discusses the rev enue projections for the first year of operation and ex plains the methods that will be used to generate revenue for the nursing service line, but the projections are not accurate, or the methods are not appropriate or not effective.
APPROACHING
COMPETENCE
The graph shows an illogical prediction of how the nurs ing service line will grow in
the first year, or the informa tion graphed is not accurate
COMPETENT
The risk assessment de scribes 5 logical risks that could adversely affect the success of the nursing service line. The risk assessment identifies the possible results of the risks and logically de scribes an appropriate strat egy for each risk identified to minimize that risk.
COMPETENT
The financial projection sum mary discusses accurate rev enue projections for the first year of operation and ex
plains appropriate and effec tive methods for generating revenue for the nursing ser vice line.
COMPETENT
The graph shows a logical prediction of how the nursing service line will grow in the first year, and the information graphed is accurate for and
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nursing service line.
F2:PAYERS
relevant to the nursing ser vice line.
NOT EVIDENT
The submission does not dis cuss financial payers for the service line idea.
G:BUDGET
NOT EVIDENT
An operational expense bud get is not provided.
G1:PIE CHART
NOT EVIDENT
A pie chart is not provided. H1:KEY PERFORMANCE INDICATORS
APPROACHING
COMPETENCE
The submission does not log ically identify appropriate fi nancial payers for the nurs ing service line.
APPROACHING
COMPETENCE
The first-year operational expense budget describes 3 personnel expenses and 5 OTP expenses and the esti mated costs of each in dol lars, but the expenses or costs are not logical reason able or not accurate for the nursing service line.
APPROACHING
COMPETENCE
The pie chart does not accu rately identify and reflect the proportional expenses for the personnel and OTP categories.
COMPETENT
The submission logically identifies appropriate finan cial payers for the nursing service line.
COMPETENT
The first-year operational ex pense budget describes 3 log ical and accurate personnel expenses and 5 logical and accurate OTP expenses for the nursing service line. The operational expense budget provides a reasonable esti mated cost in dollars for the expenses.
COMPETENT
The pie chart accurately iden tifies and reflects the propor tional expenses for the per sonnel and OTP categories.
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NOT EVIDENT
The submission does not de scribe the structure, process, and outcome KPIs.
H2:MEASUREMENT
NOT EVIDENT
The submission does not de scribe how or how often any KPIs will be measured.
H3:FUTURE DECISIONS
NOT EVIDENT
The submission does not dis cuss how KPIs could be used to guide future decision making.
APPROACHING
COMPETENCE
The submission describes the structure, process, and outcome KPIs, but the de scription is inaccurate, or the KPIs described cannot be used to measure the success of the nursing service line.
APPROACHING
COMPETENCE
The submission describes how KPIs will be measured, but 1 or more of the KPIs from part H1 is missing, or the description of how the KPIs will be measured is not logical. Or a logical time frame for how often the KPIs will be measured is not in cluded for 1 or more of the KPIs.
APPROACHING
COMPETENCE
The submission does not log ically discuss how each of the KPIs from part H1 could be used to guide future deci sion-making for the nursing service line in meeting orga nizational performance indicators
COMPETENT
The submission accurately describes the structure, process, and outcome KPIs that can be used to measure the success of the nursing service line.
COMPETENT
The submission logically de scribes how each KPI from part H1 will be measured and includes a logical time frame for how often each KPI will be measured.
COMPETENT
The submission logically dis cusses how each of the KPIs from part H1 could be used to guide future decision-making for the nursing service line in meeting organizational per formance indicators.
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9/1/25, 1:52 PM WGU Performance Assessment H4:SYSTEM-LEVEL IMPROVEMENTS
NOT EVIDENT
The submission does not dis cuss a system-level strategy to support staff improve ment and to improve inter professional teams
I:TASKS AND TIMELINES
NOT EVIDENT
An outline of the nursing service line is not provided.
J:EXECUTIVE SUMMARY
NOT EVIDENT
An executive summary is not provided.
APPROACHING
COMPETENCE
The submission does not log ically describe 1 system level strategy necessary to support staff improvement and to improve interprofes sional teams
APPROACHING
COMPETENCE
The tasks and timelines for the nursing service line does not include 10 appropriate start-up tasks, does not des ignate an appropriate indi vidual for 1 or more tasks, does not include 1 or more frequency of task status meetings or is missing a logi cal timeline for 1 or more of the tasks.
APPROACHING
COMPETENCE
The executive summary of the nursing service line does not include accurate and concise summaries of the service plan elements (the service idea, the market analysis, the SWOT analysis, the cost-benefit analysis,
COMPETENT
The submission logically de scribes 1 system-level strat egy necessary to support staff improvement and to im prove interprofessional teams.
COMPETENT
The tasks and timelines for the nursing service line in cludes 10 appropriate start up tasks, the title of an appro priate individual responsible for completing each task, the frequency of task status meetings and a logical time line for each task.
COMPETENT
The executive summary of the nursing service line in cludes accurate and concise summaries of the service plan elements (the service idea, the market analysis, the SWOT analysis, the cost-ben efit analysis, and risk assess ment) and is appropriate for
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executive summary is not
appropriate for presentation
to a leadership audience.
K:REFERENCE PAGE
presentation to a leadership audience.
NOT EVIDENT
A reference page is not pro vided, or the reference page includes fewer than 5
references.
L:SOURCES
NOT EVIDENT
The submission does not in clude both in-text citations and a reference list for
sources that are quoted, paraphrased, or
summarized.
M:PROFESSIONAL COMMUNICATION
NOT EVIDENT
This submission includes pervasive errors in profes sional communication re lated to grammar, sentence fluency, contextual spelling, or punctuation, negatively impacting the professional
APPROACHING
COMPETENCE
The reference page is pro vided somewhere other than the end of the report, or 1 or more of the references are not academically appropri ate or are irrelevant to com pleting the task.
APPROACHING
COMPETENCE
The submission includes in text citations for sources that are quoted, para
phrased, or summarized and a reference list; however, the citations or reference list is incomplete or inaccurate.
APPROACHING
COMPETENCE
This submission includes substantial errors in profes sional communication re lated to grammar, sentence fluency, contextual spelling, or punctuation. Specific er
COMPETENT
The reference page is pro vided at the end of the report and includes at least 5 aca demically appropriate refer ences that are relevant to completing the task.
COMPETENT
The submission includes in text citations for sources that are properly quoted, para phrased, or summarized and a reference list that accu rately identifies the author, date, title, and source loca tion as available.
COMPETENT
This submission includes sat isfactory use of grammar, sentence fluency, contextual spelling, and punctuation, which promote accurate in
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quality and clarity of the writing. Specific errors have been identified by
Grammarly for Education under the Correctness category.
rors have been identified by Grammarly for Education under the Correctness category.
terpretation and understanding.
SUPPORTING DOCUMENTS
Nursing Service Line Template.docx
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