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Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket. 

1-Explain how quality is evaluated, and the role of technology in the customer perception of quality. 

2-Compare Carrefour’s quality and technology to another hypermarket in the area.

3-Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

• Customer satisfaction

• Forecasting

• Capacity planning

• Location

• Inventory management

• Store layout

• Scheduling