Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.
1-Explain how quality is evaluated, and the role of technology in the customer perception of quality.
2-Compare Carrefour’s quality and technology to another hypermarket in the area.
3-Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:
• Customer satisfaction
• Forecasting
• Capacity planning
• Location
• Inventory management
• Store layout
• Scheduling
