Possible Points: 35

Assume you are tasked with providing written and verbal quarterly performance reviews for each of your employees. You have one particular review to do for an employee, Bob, whom you have a great working relationship with. One of Bob’s primary responsibilities is to ensure that each outgoing shipment is complete, all items are free of defects, and there are no discrepancies in inventory. In the past few months, however, several customers have complained about the shipments. In two cases, nearly every item in a shipment contained defects. Another concerning factor is inventory has several major discrepancies. Upon further investigation, the orders in question fall under Bob’s purview. Bob’s overall quarterly performance is poor, and you need to address the problems.

Assume the role of the plant manager. The corporate office has tasked you with addressing solutions for these issues with Bob. For your initial discussion post, identify one of Bob’s errors and propose a change that he must implement to avoid similar issues in the future. Provide a description of how you would support the employee through proposed changes using the principles of change management.

 

Struggling with where to start this assignment? Follow this guide to tackle your assignment easily!

Step-by-Step Guide to Writing Your Performance Review Discussion Post

1. Identify the Key Issue

   • Review Bob’s responsibilities: shipment completeness, defect-free items, and accurate inventory.

   • Pinpoint one error to focus on—for example, the repeated shipment of defective items.

2. Propose a Change or Solution

   • Suggest a specific, actionable change. Example: Implement a double-check or inspection system before shipment.

   • Consider procedural improvements or tools to prevent future errors (checklists, quality audits, or inventory tracking software).

3. Explain How to Support the Employee

   • Apply principles of change management:

     • Communication: Clearly explain the issue, its impact, and the proposed change.

     • Participation: Involve Bob in designing the solution to increase buy-in.

     • Training: Provide guidance or resources to ensure he can implement the change effectively.

     • Feedback and Reinforcement: Monitor progress and give constructive feedback regularly.

4. Create an Outline

   • Paragraph 1: Briefly describe Bob’s role and the error identified.

   • Paragraph 2: Detail the proposed change or improvement strategy.

   • Paragraph 3: Describe how you will support Bob using change management principles and ensure sustained improvement.

5. Draft Your Post

   • Write with a professional tone, imagining you are directly addressing Bob.

   • Include examples and reasoning to justify the proposed change.

   • Maintain clarity and conciseness.

6. Revise and Edit

   • Ensure your discussion is logical and addresses all components of the prompt.

   • Check grammar, punctuation, and readability.

   • Confirm that change management principles are clearly applied.

7. Submit

   • Post your discussion according to your course instructions.

Helpful Resources:

• Prosci Change Management – Principles and strategies for implementing change effectively.

• Harvard Business Review – Giving Feedback Effectively – Guidance on addressing performance issues professionally.

• Lean Six Sigma Quality Tools – Tools to reduce defects and improve processes.

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